Return and Refund Policy

At Prism, customer satisfaction is our top priority. If you receive a damaged, defective, incorrect, or incomplete order, you may request a return or refund within 7 days of receiving your parcel.

To be eligible for a return or refund:

• The product must be unused and unworn
• Original tags must remain attached
• Original packaging must be available
• Clear proof of issue (photos/videos) may be required
• The item must not be washed, altered, or damaged by the customer

Return or refund is applicable for:

• Wrong product delivered
• Damaged item received
• Defective or faulty product
• Missing item from the order
• Product significantly different from the description shown

Return or refund is not applicable for:

• Change of mind after purchase
• Incorrect size selected by customer
• Minor color differences due to lighting or screen settings
• Sale or discounted items (unless defective)
• Delivery delays caused by courier services

Once your request is approved, refunds are processed within 5–7 business days depending on payment method and bank processing time.

Shipping charges are non-refundable unless the mistake occurred from our side.

Prism reserves the right to reject claims that do not meet our policy conditions.